Dynamics 365 Enterprise Applications: Customer Service

User subscription that includes Dynamics 365 for Customer Service, Enterprise edition.
Category : Dynamics 365
Industries : all industries

Overview
Features
Editions & Pricing
Overview
Features
Editions & Pricing
 
 
Apps that work together seamlessly in the cloud

Each application solves real problems and delivers real value. But combine them and you get the power and possibilities to transform your business.


Sales

Turn relationships into revenue

Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue. More…

 

Customer Service

Earn customers for life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service. More…

 

Operations

Big growth for big businesses

Increase your speed of doing business. The complete ERP tools in Dynamics 365 for Operations provide global scalability and digital intelligence to help you grow at your pace. More…

 

Financials

Your whole business, a single system

Get a complete business and financial management solution for small and medium-sized businesses. Dynamics 365 for Financials makes ordering, selling, invoicing, and reporting easier—starting on day one. More…

 

Field Service

Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance. More…

 

Project Service Automation

Profit from your projects

Run your project-based business more productively and profitably using Dynamics 365 for Project Service Automation. It helps you successfully manage your projects—and satisfy your clients.More…

 

Marketing

Make marketing smarter

Attract, engage, and retain customers with Microsoft Dynamics 365 for Marketing by Adobe Marketing Cloud. Make every marketing interaction intelligent to deliver more personalized content and experiences. More…

Selecting among Dynamics 365 Plans, Apps and Users: 

Options for one or many productsChoices for any type of userEditions for businesses of any size
• Plans: packaged apps for companies whose people need to access multiple apps and want big savings
• Full use: for those whose work requires them to use much of the functionality in the applications
• Enterprise edition: plans and applications for businesses with hundreds to thousands of users
• Applications: individual apps for businesses whose people need access to one Dynamics 365 app• Light use: for those who consume information and complete small tasks in the apps
• Business edition: applications for small and medium-sized organizations with up to a few hundred users (US only availability)

Enterprise Edition Plans and Apps:


Built on an extensible platform with shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.




Purpose-built

Get individual apps that work brilliantly on their own or together—so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.

Productive

Help your employees work more efficiently. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.

Intelligent

Improve your decisions with data. With Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning built in, Dynamics 365 helps you and your employees turn big data into actionable plans.

Adaptable

Give your teams easy-to-use applications that provide a single view of your data—and a single platform for business growth. They all work with Microsoft PowerApps and Microsoft Flow.


Most affordable

Get light use and read access of all apps

Most targeted

Get full use of one app + light use of the rest

Team Members Enterprise edition

€3.40–8.40*

per user/month,

depending on how many users you sign up


Individual apps

€80-€160*

per user/month,

depending on which apps you choose

Includes light use of these apps:

• Dynamics 365 for Operations

• Dynamics 365 for Sales

• Dynamics 365 for Customer Service

• Dynamics 365 for Field Service

• Dynamics 365 for Project Service Automation

+ Microsoft PowerApps with Flow

 

* Lower promotional pricing in effect. See plans and pricing for details.

 • Dynamics 365 for Operations, €160

• Dynamics 365 for Sales, €80

• Dynamics 365 for Customer Service, €80

• Dynamics 365 for Field Service, €80

• Dynamics 365 for Project Service Automation, €80

+ Microsoft PowerApps, €34

 

* Lower promotional pricing in effect. See plans and pricing for details.


Dynamics 365 for Customer Service: Enterprise Edition




Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.


• Give customers great service on their channel of choice.

• Make Help easy by providing relevant, personalized service.

• Proactively address issues by detecting customers’ intent and social sentiment.

Make your agent's job easier

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.


• Reveal customers’ case histories, preferences, and feedback.

• Provide guidance on entitlements and service-level agreements.

• Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.


• Adapt and customize easily using configuration, not code.

• Extend your functionality through a single interface.

• Rely on advanced analytics and a trusted cloud platform.













Self-service
Omnichannel engagement
Unified experience
Digital intelligence
Knowledge base

Customer self-service and peer-to-peer service 

 

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

 
 
















Support Options
Phone Support:
Email Support:
Knowledge base URL:
Support Details